FAQs

CUSTOMER SERVICE & ORDERING QUESTIONS:

If Problem placing an order or any question:
Call us at 1 866 666 0074, if your called is not answers, please leave a detailed message with your name and number, someone will get back to you within 24 hours

Retail Customers: We invite you to browse through our online retail store www.ringtoccage.com and shop with confidence. We invite you to create an account with us if you like, or shop as a guest. Either way, your shopping cart will be active until you leave the store, if you have any question, please call us at 1 866 666 0074 or email us at info@ringtocage.com, we respond to emails within 24 to 48 hours Monday through Friday. Retail customers can also order visiting our Storefront, read below for Storefront hours.

Wholesale Accounts: New wholesale customers can apply for wholesale accounts by submitting (click here) Wholesale Account Application or email us at info@ringtocage.com, can also reach us via phone 1 866 666 0074for urgent wholesale account setup requests and wholesale orders, we send email offers below wholesale rate on select items 2-3 times a month to wholesale accounts and New Products at Special Introductory Rates which expires in 3 days. You can call us Monday through Friday 9 am to 5 pm Eastern Standard Time. Wholesale customers can also order visiting our Storefront, read below for Storefront hours.

*Wholesale account prices are subject to wholesale account approval for gym owners who can provide TAX ID# under the gym name and business card with gym name as well. 

Address:
Ring To Cage Fight Gear
6307 Lake Wheeler rd.,
Raleigh, NC 27603

Storefront Hours:
Monday - Friday: 10:00 AM - 5:00 PM  (Lunch break 1-2pm)

Phone number: 866 666 0074

Order processing time
All orders will be processed within 48 business hours on normal business days excluding weekends and holidays. Delivery can vary based on location and shipping option chosen.

Confirmation of your order
You will receive your order shipping confirmation via email with an invoice and tracking id to trace the package. All packages are insured and traceable

Rush orders
typically we are able to meet all expected needs for a rush order. For time-sensitive orders, please call our Customer Service department during business hours at 1 866 666 0074

Back-Ordered
If an item has an availability status of "Backordered" or you notice it on your order confirmation, it means the product has sold out but will be restocked and shipped at a later date. Estimated restock and ship date is provided, but it may be subject to change. Each backordered item will remain on your order until it becomes available or you cancel it. All other in-stock items on your order will be shipped in 48 hours. Your payment method will be authorized for the total cost of the order and charged, including all backordered items, If you prefer not to wait, please contact customer service at 1 866 666 0074 we will help you select a comparable in-stock item or issue you refund for the backordered item.

Pick-Up:
You can pick up your order Monday through Friday 9am to 5pm with an exception of lunch break between 1-2pm

Payment methods Accepted:
We accept Visa, MasterCard, American Express, Discover & PayPal on www.ringtocage.com we can only ship to the billing address of the cardholder. We also receive payment through PayPal; our PayPal id to receive payment is sales@ringtocage.com

We accept checks and money orders for phone orders only.  Be aware it takes two weeks for the check to clear. Once we have received the check and it clears we will ship your order. For faster processing please send a money order or cashier's check. If your check is returned, it may be collected electronically and you will be assessed a processing fee as allowed by law. Check writer is responsible for all other check recovery costs, including all attorneys' fees, court costs and taxes.

Please mail all check payments to:

Ring To Cage Inc.,
6307 Lake Wheeler rd.,
Raleigh, NC 27603

Gift Cards:
You can order gift certificates for RING TO CAGE FIGHT GEAR, are paperless and the recipient will receive an email with the redemption information. No physical certificate is sent. Gift certificates expire 1 year from the purchase date.

Shipping

Shipping methods
We generally ships via UPS. Customers can choose the speed and level of service from a variety of options including Ground, 3 Days Select, Two-Day Delivery, Next-Day Air and International shipping. Please be aware that large equipment orders, such as heavy bags and stands, may be shipped directly by freight carriers in order to allow for timely delivery.

APO/FPO/DPO Shipping
We ship to military APO/FPO/DPO addresses via USPS Priority Mail only, traceable and insured, Please note that deliveries to can take up to 15 business days.

International Shipping
We ship Internationally, please be sure to include a phone number when placing your order online, we ship via UPS and USPS (please select USPS for cheaper shipping rates), traceable and insured, All International orders are subject to customs, duties and taxes imposed by the country of delivery and this charge is not included in the total price provided by RING TO CAGE

We prefer payments from international customers via PayPal, if international orders are paid through credit card, for the protection of the card holder, additional information may be requested such as National Identification Card and Credit Card front and back for verification which must match to the shipping address, please pay via PayPal for your order faster processing.

P.O. Box Shipping
We ship to P.O. Box via USPS only However, due to package weight and size restrictions imposed by USPS, some heavy and over size items may not be shipped to a P.O.Box. These would include items such as filled heavy bags and filled dummies.  Additional shipping may apply to your order. If so, you will be contacted prior to the additional fee being charged and shipping your order. Alternative shipping options may be discussed at that time.

SHIPPING RATES:
All domestic and International customers can register an account with their complete shipping address onwww.ringtocage.com, select the items you are looking to purchase, our shopping cart will you give shipping options with shipping rates to your shipping address upon checking out before giving the payment information. If you find shipping is expensive then please contact us with your complete shipping address and order you are looking place, so we will try to find cheaper shipping if possible.

Some items may require additional shipping charges such as filled heavy punching bags and Filled training dummies

FREE SHIPPING:
Free shipping is offered to order over $99.
Free shipping U.S Only
Free shipping offer is only for RETAIL Orders, Free shipping offer does not apply on WHOLESALE Orders
Free shipping on all products except Heavy Punching Bags FILLED and Throwing Dummies FILLED, including MMA Grappling/ Jiu Jitsu Dummies FILLED both adult and kids size. 
Orders will be shipped via UPS Ground or USPS Priority, tracking id of your package will be provided and Insured.
Free shipping offer also applies to non-continental U.S Address (Alaska, Hawaii, Puerto Rico and Guam) if USPS Priority Mail shipping option is selected. 
Free Shipping also applies on APO, FPO AND P.O. Box addresses

RETURNS AND EXCHANGES

OUR "SATISFACTION GUARANTEED" POLICY:
Your satisfaction is guaranteed. You may return any item for refund, credit or exchange if it is in "resalable" condition, within 60 days. Warranty does not cover normal wear and tear that results from the use of the products. Use of products in a manner other than that for which they were manufactured nullifies this warranty.

RETURNS & Exchange POLICY: If you experience a problem with any of our products, simply write the reason on a paper with your contact information and invoice number (or on the copy of invoice you received with your order) describing the reason for your return and the action you would like us to take. This policy does not include mouth guards, gift certificates, or custom gear. 

Send all returns to:
Ring To Cage Fight Gear
6307 Lake Wheeler rd.,
Raleigh, NC 27603

It is recommended that you send all returns back via UPS (it's faster and safer). Send your package insured, traceable and postage paid. There will be no credits or refunds for returned shipping charges. If you request that we replace or exchange an item, you will be responsible for the reshipping charges. (We will cover the return and exchange shipping if you received defective item or different item than you ordered, UPS prepaid return shipping labels will be provided upon request)  No credits or refunds for any merchandise more than 60 days after purchase. No credits or refunds for forwarding shipping charges and Custom Duty on international orders.

RETURNS & EXCHANGE processing time: Returns are usually processed within 3-5 business days of receipt. Please allow additional time for processing during the holiday season. A confirmation email will be sent when the return is processed and if exchanging for other items, a confirmation email will be sent when the new order is placed. If you don’t hear from us after your return package is delivered, please simply call us at 1 866 666 0074 to expedite your return/exchange/refund request with your Order or Invoice number.

Warning: Boxing, kickboxing and MMA are contact sports. The products on this Site are manufactured with care and craftsmanship to provide a degree of protection, but are not warranted to prevent injury. Users of these products are subject to injury, including death. The user, therefore, must assume full responsibility for all risk of injuries. Manufacturer and distributor assume no liability for any injury or death suffered while using the products. Note: With time and use the materials used in these products will lose some of their effectiveness and will require replacement. The user, therefore, assumes full responsibility for all risk of injuries.

How To Contact Us:
Should you have other questions or concerns, please contact us:

By email: info@ringtocage.com
By phone: 866 666 0074,
                  919 615 1042

By fax: 919 615 1115

By mail: 
Ring To Cage Fight Gear
6307 Lake Wheeler rd.,
Raleigh, NC 27603

© 2018. All rights reserved. Ring to Cage Fight Gear